OPT-IN / OPT-OUT POLICY
Virtual Assistant 101
Virtual Assistant 101 Global Solutions OPC
Effective Date: May 30, 2026
1. Introduction
Virtual Assistant 101 Global Solutions OPC (“Virtual Assistant 101,” “VA101,” “we,” “our,” or “us”) respects the privacy rights and communication preferences of all clients, applicants, trainees, website visitors, business partners, and subscribers.
This Opt-In / Opt-Out Policy explains how individuals may:
- consent to receive communications from us,
- manage communication preferences,
- withdraw consent,
- unsubscribe from marketing communications,
- and request removal from our databases where legally permissible.
This policy is designed to support compliance with:
- the Philippine Data Privacy Act of 2012,
- CAN-SPAM regulations,
- GDPR principles where applicable,
- and industry best practices for digital communications.
2. Scope of Communications
By opting in, users may receive communications related to:
Business & Client Communications
- Service updates
- Project coordination
- Appointment confirmations
- Client onboarding
- Contracts and invoices
- Customer support responses
Marketing & Promotional Communications
- Promotional campaigns
- Business updates
- Service offers
- Industry insights
- Blog updates
- Webinar announcements
- Recruitment campaigns
Recruitment & Training Communications
- Job opportunities
- Training schedules
- Assessment invitations
- Hiring process updates
- Certification announcements
Automated Website Communications
- Chatbot follow-ups
- Inquiry responses
- Form submissions
- Newsletter subscriptions
3. Methods of Opt-In Consent
Users may voluntarily opt in through:
- Website contact forms
- Newsletter subscriptions
- Booking forms
- Recruitment applications
- Training registration forms
- Chatbot interactions
- Email subscriptions
- SMS or messaging consent forms
- Social media lead forms
- Manual written consent
- Verbal confirmation during recorded calls where legally permitted
By submitting information through these channels, users acknowledge and consent to receive relevant communications from Virtual Assistant 101.
4. Communication Channels
Users may receive communications through:
- SMS/Text Messaging
- Phone Calls
- Messenger Applications
- Social Media Messaging
- Website Notifications
- CRM Automation Systems
- Video Conferencing Platforms
5. Opt-Out Rights
Users may opt out of non-essential communications at any time.
Opting out may include:
- unsubscribing from newsletters,
- stopping promotional emails,
- stopping marketing SMS messages,
- requesting removal from outreach campaigns,
- revoking consent for automated messaging.
However, certain essential communications may still continue where necessary for:
- active contracts,
- legal compliance,
- billing,
- customer support,
- security notifications,
- or ongoing service delivery.
6. How to Opt Out
Users may opt out through any of the following methods:
Email Unsubscribe
Click the “Unsubscribe” link included in marketing emails.
Direct Email Request
Send a request to:
support@virtualassistant101.com
or
privacy@virtualassistant101.com
Website Contact Form
Submit an opt-out request through:
Virtual Assistant 101 Contact Page
SMS Opt-Out
Reply:
STOP
where applicable.
Messenger/Chat Requests
Users may request removal from communications directly through chat support channels.
7. Processing of Opt-Out Requests
Virtual Assistant 101 aims to process opt-out requests within:
- 7 business days for email communications,
- 14 business days for broader CRM and marketing system removals.
Some transactional communications may still continue if legally or operationally required.
8. Data Retention After Opt-Out
Opting out from communications does not automatically delete all user information.
We may retain limited information where necessary for:
- legal obligations,
- tax and accounting requirements,
- dispute resolution,
- fraud prevention,
- security purposes,
- contractual compliance,
- or regulatory requirements.
9. Third-Party Platforms
Virtual Assistant 101 may use third-party systems for communication and automation, including but not limited to:
- CRM platforms,
- email marketing systems,
- booking systems,
- chatbot platforms,
- payment systems,
- analytics providers,
- and recruitment software.
Users acknowledge that opting out from one platform may require separate management of preferences on external systems where applicable.
10. Consent Withdrawal
Users may withdraw previously granted consent at any time by contacting us directly.
Withdrawal of consent shall not affect:
- prior lawful processing,
- existing contractual obligations,
- or legally required recordkeeping.
11. Children's Privacy
Virtual Assistant 101 does not knowingly collect marketing consent from individuals under the age required by applicable laws without proper parental or guardian consent.
12. Security & Confidentiality
Virtual Assistant 101 implements reasonable administrative, technical, and organizational safeguards to protect communication data and personal information from:
- unauthorized access,
- disclosure,
- misuse,
- alteration,
- or destruction.
13. Updates to This Policy
We reserve the right to update this Opt-In / Opt-Out Policy at any time to reflect:
- legal changes,
- operational changes,
- technology updates,
- or communication practices.
Updated versions will be published on:
14. Contact Information
Virtual Assistant 101 Global Solutions OPC
For privacy concerns, communication preferences, or opt-out requests, contact:
Email:
support@virtualassistant101.com
Privacy Office:
privacy@virtualassistant101.com
Website:
www.virtualassistant101.com
Business Location:
2nd Floor, 8 Wong Building
Palm Ridge Subdivision, Malagamot Rd
Panacan, Davao City 8000
Philipiines