Advance Payment Policy

All Real Estate Virtual Assistant packages, monthly retainers, admin support, CRM support, listing coordination, and lead follow-up services must be paid in advance before work begins.

Work will only begin once payment has been successfully received and confirmed by Virtual Assistant 101.

Scope of Work

Services may include administrative support, CRM updates, lead follow-up assistance, listing support, appointment coordination, calendar management, client communication support, and reporting assistance based on the selected package.

Tasks outside the selected package may require additional fees or a revised service agreement.

Client Access Requirements

Clients may need to provide access to CRM tools, calendars, listing information, email templates, lead sources, brand materials, and communication guidelines.

Delays caused by missing access, incomplete information, or delayed approvals may affect delivery timelines and productivity.

Compliance and Licensing Disclaimer

Virtual Assistant 101 provides administrative and operational support only. Virtual Assistants do not act as licensed real estate agents, brokers, legal advisors, financial advisors, or compliance officers unless separately licensed and formally agreed in writing.

Clients remain responsible for ensuring that all real estate activities, advertising, disclosures, contracts, and communications comply with applicable laws, brokerage rules, MLS rules, and platform policies.

Refund Rules

Completed administrative work, CRM updates, reports, listing support, communication tasks, and delivered digital assets are non-refundable.

Refund requests for unused work may be reviewed on a case-by-case basis at the discretion of Virtual Assistant 101 management.

Revision and Approval Policy

Each approved real estate content or admin request includes up to 3 revision versions, unless otherwise agreed in writing.

Major changes requested after final approval may be treated as a new task or billable request.

Professional Conduct Expectations

Respectful and professional communication is expected from clients, Virtual Assistants, real estate teams, and management staff at all times.

Harassment, abusive language, threats, discrimination, or repeated unprofessional conduct may result in suspension or termination of services without refund.

Results Disclaimer

Virtual Assistant 101 helps improve consistency, organization, follow-up, and productivity. However, specific lead conversion, sales volume, listing acquisition, appointment rates, or commission results cannot be guaranteed.